Smart Visitor Journeys
The visit starts before the first exhibit — at the ticket queue, the cloakroom, the map. Smart visitor journey tools take the friction out of arrival, movement, and leaving with a memory to keep.
Photo: Jaman Md, CC BY-SA 4.0, via Wikimedia Commons
Where it works
Common ways museums use this.
Queue-Free Entry
Self check-in kiosks and QR-based tickets that skip the front-desk queue.
Digital Wayfinding
Interactive maps that route visitors to the exhibit or facility they're looking for.
Event & School-Group Registration
Bulk check-in for group bookings and school trips.
Photo & Memory Retrieval
Let visitors find and download their own photos from the day using an opt-in face-match search.
What's included
Built in, not bolted on.
- QR and kiosk-based self check-in
- Group and school-booking registration flows
- Interactive digital wayfinding maps
- Opt-in face-match photo retrieval — visitors choose in, always
- Data dashboard on visit patterns and peak times
- Integrates with common ticketing platforms
Good to know
- Typical footprint
- One kiosk per entry lane; wayfinding screens as needed
- Install time
- 1–2 days per kiosk or screen
- Accessibility
- Screen-reader support and adjustable kiosk height available
- Power & network
- Mains power and a stable network connection required
General guidance — every space is different. We confirm exact requirements after a site visit.
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